Frequently Asked Questions
Everything you need to know about your Lion Brand Yarn order and crafting supplies.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your package's progress to your doorstep.
What is your return policy for yarn and kits?
We accept returns on unopened, unused yarn in its original packaging within 30 days of purchase. Please note that digital patterns and opened crochet or knitting kits are non-refundable.
How do I ensure I get the same dye lot for my project?
We make every effort to pull the same dye lot for all balls of yarn within a single order. To ensure color consistency for large projects, we recommend purchasing all necessary skeins at the same time.
Do you offer international shipping?
Yes, Lion Brand Yarn ships to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
What should I do if a specific yarn color is out of stock?
You can sign up for restock notifications on the product page. Simply enter your email address, and we will notify you the moment your favorite shade is back in our warehouse.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.